Holine support
Hanoi : 1900636552
Hotline 2:(+84)4 39233801  
Sai Gon(+84)8 39145309
Hoi An (+84)5 106251888
 
 
 

Policy introduction


Experiencing many years of doing business, listening to and understanding the customers, we sell not only what the customers need but also what the customers desire. We always take care, encourage and glorify them. Therefore, "Putting focus on Customers" is our guideline for 2014.
 

CUSTOMER POLICY 2014


1. Provide diverse and high-quality tourism sevices deserving the archievements and awards that APT has received.

2. Maintain suitable and competitive service price. Further intensify the competitiveness so as to keep APT's title of Competitive Trademark in long-term base.

3. Strictly comply with the sales commitments and even implement better to enhance the company status in domestic and international market.

4. Apply ISO system on tourism management in the selling process.

5. Online is a quick and convenient method to book APT service every where and every time.

6. APT always launch promotion and preferential policies to attract the customers.

7. The customers have chance to become the owner of APT member cards which match many different forms of preferences and price discounts on APT website or at APT offices.

8. APT member card is not only valid when the customers purchase APT services but also accepted by APT partners.

9. In the process of sales and implementing services, APT always listens to customer feedback and resolves every complaints according to APT's process of dealing with customer complaints.

 
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