Holine support
Hanoi : (+84)024 39290606
Hotline   (+84)​ 0986859336 

Complaint process





Step 1: Initial enquiry from customers about APT services (tour packages, accommodation, transportation, dining, etc.)

Step 2: Customers lodge the enquiry to APT's QC Department (by either postal mail or email).

Step 3: QC Department obtains information and prepare complaint paper.

Step 4: Complaint paper sent to the Board for consideration and approval.

Step 5: Customer complaints and solutions sent to relevant department for implementation.

Step 6: QC department sends complaint result to customers and ask for customer feedback.

Step 7: Customers satisfy with the solution: Complaint terminated.

             Customers dissatisfy with the solution: Complaint process implemented again from scratch.

             Customer dossier saved.

Customer feedback makes our key of success!


Promotion Offers
Subscribe now to receive our special offers by email
We offer discount up to 40% and many other promotions.