Holine support
Hanoi : 1900636552
Hotline 2:(+84)4 39233801  
Sai Gon(+84)8 39145309
Hoi An (+84)5 106251888
 
 
 

Complaint process

 

COMPLAINT PROCESS

 

      PROCESS INTERPRETATION

Step 1: Initial enquiry from customers about APT services (tour packages, accommodation, transportation, dining, etc.)

Step 2: Customers lodge the enquiry to APT's QC Department (by either postal mail or email).

Step 3: QC Department obtains information and prepare complaint paper.

Step 4: Complaint paper sent to the Board for consideration and approval.

Step 5: Customer complaints and solutions sent to relevant department for implementation.

Step 6: QC department sends complaint result to customers and ask for customer feedback.

Step 7: Customers satisfy with the solution: Complaint terminated.

             Customers dissatisfy with the solution: Complaint process implemented again from scratch.

             Customer dossier saved.

Customer feedback makes our key of success!

 

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